Prospective tenants
Apply for a Rental Property
Create an account and submit your application through the LandLord leasing portal.
Start application
Tenant forms & support
LandLord Tenant Forms & Resources
Find the forms, application guides, tenant support and move-in or move-out information you need at each stage of your tenancy.
Forms & guides PDFs and step-by-step instructions
Tenant support Contact your LandLord Account Manager
Trusted access LandLord and Ontario resources
What do you need to do?
Start with the action that best matches where you are in the rental process.
Current tenants
Contact Tenant Support
Send a request to your Account Manager using the email address already associated with your tenancy.
Contact support Payment form
Set Up Automatic Rent Payments
Complete the Pre-Authorized Debit agreement to arrange automatic monthly rent payments.
Download PAD form Official PDF · N9
End Your Tenancy
Download the Landlord and Tenant Board’s N9 form to formally give notice that you are ending your tenancy.
Download N9 formGuides for Every Stage
Use the guide that matches your device, role or stage of tenancy.
Before you apply
Rental Application Guides
Step-by-step instructions for tenants and guarantors using the LandLord application portal.
After signing your lease
Tenant Welcome Package
Review office hours, emergency contacts, maintenance procedures, home-care responsibilities and tenant resources.
View welcome packageWhen your tenancy is ending
Tenant Move-Out Package
Review timelines, inspections, cleaning requirements, utilities, deposits, key return and the final moving checklist.
View move-out packageHelpful Ontario Tenant Resources
Official information about forms, tenancy rights and ending a lease.
Landlord and Tenant Board Forms, filing information and dispute-resolution resources. Ontario Standard Lease Review Ontario’s standard residential tenancy agreement and guide. Renting in Ontario: Your Rights Plain-language tenancy information from the Government of Ontario. LTB Forms, Filing & Fees Find current tenant applications, notices and filing instructions.
Frequently Asked Questions
Quick answers based on LandLord’s application, welcome and move-out processes.
Use the Tenant Support form and enter the same email address LandLord already has on file for your tenancy. The form is intended for current LandLord tenants.
Include your full property address and unit number, a clear description of the issue, photos or videos when available, and your best contact information. Non-urgent requests should be submitted in writing to your Account Manager.
Examples include loss of heat, water or power; an active leak or flooding; and fire or other safety concerns. For after-hours emergencies, call 416-462-3800 and use extension 5.
No. Rental applications must be submitted through the LandLord application portal. You can save your progress and return to complete it later.
Yes. Every applicant over the age of 18 must submit their own application. A guarantor must also complete their own portion after receiving the invitation.
Check your spam or junk folder first. The activation link remains active for 24 hours. If it expires, register again or request a new activation link.
Clear and clean the entire unit and any storage areas, transfer or cancel utilities, provide a forwarding address, coordinate the inspection, and return all keys, fobs, access cards and laundry cards. The full checklist is included in the Move-Out Package.
The move-out inspection takes place after the unit has been fully vacated and cleaned, typically the day after the tenancy ends. A separate pre-vacating inspection may also be scheduled before the move-out date.
Ontario forms and requirements can change. Before submitting a legal notice, confirm that you are using the latest version through Tribunals Ontario.