Tenant Support
How Can We Help?
Contact our team about your tenancy, maintenance coordination, documents, payments or another question related to your LandLord-managed home.
Tenant Support
Submit a Request
Include your property address, unit number and relevant dates whenever possible.
Tenant Help & Resources
Find the right support for your question.
Submit a property-specific request, access commonly used tenant forms or review answers to frequent operational questions.
Frequently Asked Questions
Quick answers for current tenants.
Find answers to common maintenance, payment, documentation and communication questions.
When is the LandLord office open?
The LandLord office is open Monday through Friday from 9:00 a.m. to 5:00 p.m. and is closed on Saturday and Sunday. General requests submitted outside office hours will be reviewed when the office reopens.
How do I report a maintenance or repair concern?
Submit a request and include your property address, unit number, a clear description of the issue, when it began and any available photos or supporting information. Complete details help the team understand and route the request more efficiently.
What should I do in case of an emergency?
If you experience an issue that requires urgent attention, please contact your assigned Property Manager for assistance.
For after-hours emergencies, call our 24/7 Emergency Line at 416-462-3800, Ext. 5. This ensures a quick response to critical situations such as floods, power outages or heating failures.
If you are unsure whether your situation qualifies as an emergency, contact your Property Manager and they will guide you on the appropriate next steps.
How do I ask about rent or a payment?
Submit a request using the email address on file and include the property address, payment date, amount and payment method. Do not include complete banking details or other sensitive financial information in the message.
How can I request a tenancy document?
Use the support form and identify the specific document you need, the property address and the names shown on the tenancy. The team may need to verify your information before sharing account-specific records.