Assess the Issue
Repair concerns are reviewed, clarified and prioritized so the response matches the actual problem.
Rental Property Repairs · Toronto & GTA
Rental Property Repairs in Toronto, Managed Start to Finish.
When something breaks, you should not have to become the dispatcher. LandLord handles the repair workflow — triage, tenant access, trade coordination, required owner approvals and documentation — as part of full-service property management.
What Repair Management Covers
The repair itself is only one part. We handle the coordination around it.
For an owner, the burden is everything around the contractor: documenting the issue, deciding how quickly it needs attention, arranging access, communicating with the tenant and trade, managing required approvals and keeping the final record organized.
Manage the Logistics
We coordinate scheduling, tenant access, vendor communication and building requirements where applicable.
Protect Owner Oversight
Required approvals, repair documentation and related invoices stay connected to the managed property.
Digital Repair Documentation
A clearer repair record, from the first report to completion.
For non-emergency repairs, we ask tenants to report the issue electronically and in writing, with a photo whenever possible. That gives our team a clearer picture of the problem before we assess the next step. Urgent concerns can still be called into the 24/7 emergency line.
Repairs can also be identified during a property inspection. Our inspection app lets the team document the condition with photos and notes, then keep the repair status organized as it moves from reported, to in progress, to complete.
Written repair reports with a supporting photo whenever possible
Inspection findings documented with photos and notes
Repair status tracked from reported through completion
Repair Triage
Not every repair needs the same response. That is the point of triage.
A burst pipe and a loose cabinet handle should not enter the same workflow. We assess the nature of the issue so urgent risks move quickly while non-urgent work can be scheduled efficiently.
Emergency Repairs
Issues involving immediate safety concerns, active property damage or loss of an essential service require fast assessment and response.
Examples can include active flooding, serious electrical concerns or loss of heat during cold weather.
Essential Repairs
Problems that materially affect normal use of the rental should be addressed promptly even when the situation is stable.
Examples can include appliance failures, plumbing problems or other functional issues.
Routine Repairs
Non-urgent corrective work can be coordinated efficiently without treating every request like an emergency.
Examples can include fixtures, doors, hardware and other everyday repair items.
24/7 Emergency Repair Support
When the issue cannot wait, the tenant has somewhere to call.
Rental emergencies do not respect office hours. Tenants can reach LandLord’s emergency support after hours so urgent repair concerns can be assessed instead of sitting unattended until the next business day.
After-hours intake
Urgent tenant calls can be received outside normal office hours.
Action based on urgency
The response is based on the immediate risk to people, essential services and the property.
Owner communication
Owners are kept informed according to the urgency, circumstances and applicable approval process.
Owner Control & Cost Oversight
Hands-off ownership should not mean losing control of repair decisions.
Owners hire a property manager to remove the coordination burden, not to lose visibility. Our repair workflow is designed to keep routine management with our team while preserving owner oversight where it matters.
Owner Approval
When a repair requires owner authorization, we bring the issue and proposed next step to the owner before work proceeds.
Emergency Judgment
Urgent situations may require immediate action to reduce risk or further damage, in line with the management agreement and circumstances.
Vendor Choice
We can coordinate through LandLord’s vendor network or work with an owner-selected contractor that meets the applicable insurance and WSIB requirements.
No Percentage Coordination Fee
LandLord does not add a percentage-based maintenance coordination fee to contractor repair invoices.
Repair Coordination That Scales
We already know who to call. You do not have to start from scratch.
LandLord manages a large portfolio across Toronto and the GTA, so the team is not sourcing a new contractor from scratch every time something breaks. We work with established service providers across common rental-property repair needs and maintain the requirements used for work at managed properties.
If a repair grows into a larger renovation or construction scope, it can be separated from routine repair management and handled through the appropriate project channel rather than forcing a major project into a small-repair workflow.
Explore LandLord RenovationsRepairs vs. Preventive Maintenance
Repairs solve what happened. Maintenance works on what can be prevented.
Repair management begins when something is broken, failing or needs corrective work. Preventive maintenance is the planned side of property care: recurring checks, seasonal preparation and documented inspections intended to identify concerns earlier.
See Preventive MaintenanceReactive & corrective
A tenant reports an issue or a problem is identified, and the repair workflow begins.
Planned & preventive
Recurring upkeep and inspections are scheduled before a specific failure requires repair.
Frequently Asked Questions
Rental property repair management, without the guesswork.
Common questions owners ask before handing repair coordination to a property manager.
How should a repair issue be reported?
For non-emergency repairs, we ask that the issue be submitted electronically and in writing, with a photo whenever possible. This gives our team useful context before the repair is assessed or scheduled. Urgent concerns can still be called into the 24/7 emergency line.
Who is responsible for repairs in an Ontario rental property?
Ontario landlords are generally responsible for keeping the rental property in a good state of repair, fit for habitation and compliant with applicable health, safety, housing and maintenance standards. Tenants can be responsible for undue damage caused by wilful or negligent conduct. LandLord coordinates the owner-side repair process as part of full-service property management.
How are emergency rental property repairs handled after hours?
Tenants can contact LandLord’s 24/7 emergency support. The situation is assessed to determine the appropriate response, and urgent vendor coordination, access and owner communication are handled according to the circumstances and management agreement.
Will I be contacted before a repair is authorized?
Owner authorization is obtained when required. The exact approval process depends on the management agreement, repair circumstances and urgency. Immediate action may be necessary in an emergency to protect people or reduce further property damage.
Can I use my own contractor for rental property repairs?
Yes. Owners can use a preferred contractor provided the contractor meets the applicable insurance and WSIB requirements needed for work at the managed property.
Do you charge a percentage fee to coordinate repairs?
LandLord does not add a percentage-based maintenance coordination fee to contractor repair invoices. The cost of the repair work itself depends on the vendor, materials and scope required.
Can I see repair records and invoices?
Repair-related documentation and invoices are kept with the property’s management records and made available through the client portal, giving owners an organized history instead of a loose collection of emails and receipts.
Do you provide one-off repair services if you do not manage my property?
This page describes repair coordination provided as part of LandLord’s full-service property management. Larger renovation or construction projects can be discussed separately through LandLord Renovations.
What is the difference between a repair and preventive maintenance?
A repair is corrective work after something is damaged, broken or failing. Preventive maintenance is planned work and inspection intended to keep systems functioning and identify concerns before they become larger repairs.
Full-Service Property Management
Put repair coordination inside the management service.
From the first tenant report to the final invoice and property record, LandLord manages the repair workflow so you do not have to coordinate every call yourself.