Our Property Management Services

THE MANAGEMENT SERVICES WE OFFER

Your Property in Good Hands

Unlimited possibilities. Don’t pay until we find a tenant.

SERVICESLandLord
REPAIRS AND MAINTENANCE | 24/7 EMERGENCY AVAILABILITY
We offer repairs and maintenance services for emergency and non-emergency situations. We're available on weekends or at night if something comes up.
ORGANIZED & ON-TIME RENT COLLECTION
We collect rent on your behalf and transfer the funds to your bank account, every month.
TIMELY PAYMENT OF PROPERTY EXPENSES
Our accounts receivable and payable team handle all your expenses with full transparency. All copies of paid invoices are available on the client portal.
EXPERT TENANT MANAGEMENT
We handle communication, conflict resolution, and tenant management on your behalf.
REAL-TIME ONLINE REPORTING
Full access to the client portal, available 24/7 from any device, anywhere in the world with a highly secure, multi-factor authentication system.
• Month and year end statements
• Copy of invoices
• Inspection reports with photos
RENT WARRANTY PROGRAM
We offer a rent warranty program so you can easily budget and project your earnings without worry of a defaulting tenant.
MULTI PROPERTY DISCOUNTS
For large portfolios, we offer enterprise pricing with multi-property discounts. Contact our team to learn more.
INITIAL PROPERTY INSPECTION
Upon assuming management of the property, we conduct an initial inspection. This first assessment helps establish a baseline for the property's condition at the time of takeover.
MOVING INSPECTIONS
Every time someone moves out, we carefully inspect the house to identify if there is any damage, and reposition the property for maximum rental income.
FALL INSPECTIONS
Fall inspections ensure the property is in good condition for the winter season. We check smoke alarms, carbon monoxide detectors, shut off outdoor water taps and assess how tenants are maintaining the property.
SPRING INSPECTIONS
Spring inspections ensure the property is in good condition moving into summer. We check smoke alarms, carbon monoxide detectors, and assess how tenants are maintaining the property.
NON-RESIDENT TAX
Be informed and get notified by our team on when and what to submit to the CRA. We provide all necessary guidance and answers to all your questions.
PARALEGAL FEES (IF REQUIRED)
For those rare occasions, we’re equipped to guide you through the process to mitigate exposure and losses.
CROSS-TEAM COLLABORATION
When you involve us in your property ownership journey, our teams will collaborate to ensure you get the most out of your property: the most value, the most profit, the most success.
• In-house property managers
• In-house realtors
• In-house construction managers and designers
TENANT PLACEMENT
Our expert leasing team will advertise your rental property thoroughly and effectively to attract top tenants. Then, we’ll screen your tenant applicants and present you with tenants that fit. What’s included:

ADVERTISING
• Expert Assessment of Rental Value through Market Analysis and 28 Years of Business Experience
• Listing and Promotion on our Website, MLS, and Other High Traffic Platforms such as Padmapper, Zumper, Craigslist, etc.
• Property Showings

TENANT SELECTION AND SCREENING
• Evaluation of Overall Tenant Suitability
• Comprehensive Tenant Screening, including:
 ○ Full Credit Check
 ○ Social Media Check
 ○ Employment and Landlord Reference Verification
 ○ Approval by the Property Owner

LEASE EXECUTION
• Lease Signing
• Lease Agreement Review
• Payment of First and Last Month's Rent
• Setting Up Automatic Payments or Online Bill Pay
• Key Exchange and Move-In Inspection with the Tenant

Property Management Fees & Services

Standard

Enhanced

Enterprise

REAL-TIME ONLINE REPORTING

Our clients value our online portal which offers real-time reports, photos, invoices, and financial breakdowns. Available 24/7 from any device, anywhere in the world with a highly secure, multi-factor authentication.

RESPONSIVE HANDLING OF
REPAIRS AND PLANNED MAINTENANCE

Your personal property manager will respond to tenant needs and emergency and non-emergency repairs and maintenance, in a timely, cost-effective, and professional manner.

INITIAL PROPERTY INSPECTION

Our initial detail-oriented inspection will help us highlight the features and address any pitfalls of the rental property and allow our rental experts to model strategies to maximize your returns.

ORGANIZED & ON-TIME RENT COLLECTION

We make rent collection fast and simple for landlords by making it easy for tenants. Rent is streamlined from easy payment methods to your specified accounts every month.

24/7 EMERGENCY AVAILABILITY

When your assigned property manager is not available to you or your tenants, a designated professional property manager will handle evening and weekend emergencies so you can enjoy vacations and weekends away!

EXPERT TENANT MANAGEMENT

Tenant management is a nuanced skill that requires experience. Our team has become experts in negotiation, conflict resolution, and tenant management in the 25+ years we’ve been in business. That’s why we maintain a tenancy success rate of over 99%!

TIMELY PAYMENT OF PROPERTY EXPENSES

We have a dedicated accounts receivable and accounts payable team that handle all your expenses with full transparency and rapid reporting.

RENT WARRANTY PROGRAM

We offer our clients a rent warranty program so you can easily budget and project your earnings without worry of a default tenant.

MULTI PROPERTY DISCOUNTS

For operators of large portfolios, we offer enterprise pricing with multi-property discounts. Contact our team to learn more.

FALL INSPECTIONS

Ensure your property is fully prepared for Toronto’s harsh winter and acquire a detailed report with photos on the physical well-being and state of your rental property.

SPRING INSPECTIONS

Our thorough spring inspection illuminates any pressing issues that might have arisen over winter and prepares the property for summer.

MOVING INSPECTIONS

A detailed report with photos between every tenancy is an essential asset to identify damage and to reassess rental income. Our team has tools to guarantee we capture all the essential details during an inspection.

TENANT PLACEMENT

Our expert leasing team will advertise your rental property with honest but flattering marketing that will attract top tenants. Then, we’ll screen your tenant applicants and present you with tenants that fit!

ONE MONTHS RENT

ONE MONTHS RENT

NON-RESIDENT TAX

Rental income tax for non-residents is complicated and destructive to get wrong. Our team will keep you informed and notified on when and what to submit to the CRA.

$32 A MONTH

$32 A MONTH

PARALEGAL FEES (IF REQUIRED)

For those rare occasions, we’re equipped to guide you through legal turbulence.

BILLED AT COST

EVICTION COSTS INCLUDED

Book a Call

To learn more about what makes LandLord the best company to manage your rental property, schedule a no-pressure call with our team. An experienced agent will contact you within 24 hours to outline how we bring on new properties, expertly market rental property, and manage tenancies and timely rent collection.

Fill out the contact form to start the conversation now.

“I had no hesitation to hire Landlord to manage my property. Great service, the price is well worth it, and I strongly recommend Landlord to any future Investors and Tenants.”

-Ralph, Property Investor

By choosing 'Yes' you consent to receive periodic commercial electronic messages from LandLord. You may choose to opt out at anytime.

Frequently Asked Questions

About Our Property Management Services

What does a property management company do?

A property management company helps property owners manage their rental properties by handling tasks such as tenant screening, rent collection, property maintenance, and more.

How can I benefit from LandLord services?

Property management companies can save you time, reduce stress, and maximize your rental property’s income by handling all aspects of property management. What sets us apart is our ability to guide you through the entire property journey. We assist you in buying real estate, strategically renovating the property for a greater ROI, finding tenants, managing all aspects of it throughout tenancy, and when you are ready, we help you sell it maximizing your return!

What areas or locations do you provide property management services in?

We typically offer services in Toronto and the GTA area, but we can discuss managing properties in other locations as well. Here you can see all current cities we serve.

What is the average fee for property management in Toronto?

Our fees may vary depending on the services you require. You can estimate your fees is our free calculator here.

How do you find and screen tenants?

We take every possible precaution to help ensure that you get a great tenant. Within our Leasing Department, we have experts whose roles have been designed solely to help screen tenants and process rental applications. Our team of experts requires tenants to substantiate claims about their finances and employment with clear-cut, professionally-sourced documentation. What this means is that tenant applicants are expected to be able to provide us with important documentation, such as information about their credit score and credit history, a letter from their employer, pay-stubs or bank statements that can corroborate their employer’s letter, government-issued ID, and a list of references. Our experts will then verify the legitimacy of these documents and, in all cases, call each reference directly.

Check out our tenant search and screening process here.

On average, how long does it take to find a tenant?

In general, it takes about 30 days to find a suitable tenant. It is important, however, to bear in mind that the rental timeline varies from property-to-property and depends on factors such as time of year and listing price. It is also important to remember that finding a tenant is easy, while finding the right tenant can sometimes take a bit more time.

Can you get me long-term tenants (i.e., tenants that will stay longer than 2 years)?

Once you’re ready to rent, we will start a dialogue with you to determine what your tenancy expectations are. Knowing what you’re looking for allows us to more effectively screen tenant applicants to find tenants whose expectations are in-line with your own. If you are looking for a long-term tenancy, we can assure you that our Leasing Department is trained to help identify opportunities for a long-term rental and is happy to help facilitate the signing of a multiple-year lease. However, a long-term tenancy isn’t the right fit for every property owner. Allowing for natural turnover provides investment property owners with an opportunity to increase rental prices beyond what would be allowed within an existing tenancy.

When it comes to listing my property for rental/re-rental, what makes your team different from other realtors?

Experience. Our Leasing Department is responsible for screening 80+ tenant applications per month, approaching each leasing situation with a high degree of scrutiny and attention to detail. Our team has the experience necessary to identify red flags, troubleshoot and problem-solve, and always get the job done in the best possible way.

A dedicated Tenant Screening Department. We have a dedicated tenant screening department comprised of staff who are trained to find you the best possible tenant(s) for your property.

Knowledge of current industry trends and standards. Our Leasing Department is fully up to date in terms of understanding Landlord & Tenant Board requirements and documentation, and navigating the paperwork surrounding a variety of possible leasing scenarios. In fact, we use our own, customized lease addendum (in conjunction with the standard RTA Rental Agreement) that has been designed to protect our clients’ and tenants’ interests as thoroughly as possible. At LandLord, we do everything in accordance with the Residential Tenancies Act. Additionally, our comprehensive understanding of landlord-tenant relations (due in large part to our Property Management Division) allows us to navigate tenant selection with a know-how that’s hard to come by.

So much more for your money. The cost of renting through LandLord is one month’s rent + HST. The peace of mind our services afford you is priceless. At LandLord, this is what we do – we work tirelessly to connect landlords and tenants that are a good fit for one another. Additionally, because we will be managing your tenants after the lease is signed, you can rest assured that we won’t settle for anything but the best applicants.

Full-time, expert leasing staff. Our leasing staff are incredibly involved throughout the entire process. We will give you honest, transparent feedback about the applications we receive for your property and work to secure a tenancy that will be long-term. We will always do what is in the best interest of our clients and our tenants.

In-person screening. At LandLord, we will not lease a property until the applicants have seen the property in-person and been in contact with one of our leasing staff. The in-person viewing of the property is a crucial part of our process and helps to protect both you and the prospective tenants. How does it protect you? Meeting prospective tenants in-person, at the property gives our leasing staff a chance to thoroughly vet applicants, looking for red flags and warning signs that can’t be picked up from an on-paper application. This also helps ensure that applicants won’t be disappointed or dissatisfied with the property if their application is accepted (e.g., if a tenant doesn’t see the property in-person before applying to live there, they might find that it is smaller than it seemed in photos or on video, that it’s not as sound-proof or doesn’t have as much light as they thought, and so on). This vetting process is a crucial part of what helps LandLord get you lower turnover rates.

Expert-level marketing. Our Leasing Department knows how to best-list your property towards your desired outcome. We consider every detail:  which photos should be used in the listing, which websites your listing should be posted on, what verbiage will generate the desired interest in the property, and so much more. Because we also host a full-service Real Estate Brokerage, we are able to access and post to MLS as well as to private sites, like ViewIt, Kijiji, and our own Listings Page.

Exceptional knowledge of market pricing. We are constantly looking at market trends and projections to ensure that we get you the best possible price for your rental.

How do you set rental prices for my property?

To determine your property’s rental value, our Leasing Department will look at comparable listings and take into consideration factors such as size, location, area, amenities, upgrades, and current market trends in order to determine how much your unit can be leased for. Our goal is always to maximize your profit while attracting the best possible tenants. Once the research is complete, our Leasing Department will make a recommendation to you for final approval.

How are rent payments collected and disbursed to property owners?

We collect rent from tenants and wire the net income to property owners in the first week of the following month. You learn more about how we collect rent here.

How is a maintenance plan developed? What do you do to ensure maintenance plans are followed?

Your customized maintenance plan is developed during the onboarding process. We will work with you to identify your property’s unique needs and to come up with the best approach to handling them. To ensure that your maintenance plan is followed accurately year-round, we use a specially-designed software that helps us keep track of what needs to be done. Your personal Account Manager will familiarize themselves with your maintenance schedule and utilize our proprietary Diary system to make sure that your instructions are followed as accurately as possible.

What happens if my tenant pays rent late or not at all?

In all cases, we carefully abide by the processes outlined by the Province of Ontario. Starting from our thorough financial screening and careful selection of your tenants, we do everything within our power to help ensure that your tenants will pay their rent in full and on time. Our Accounting Department keeps careful track of tenant payments. Should your rent not be received within the first few days of the month, we will take immediate action. In all cases where rent is not paid within the first few days of the month (unless the owner says otherwise), we will issue a form N4. This form compels tenants to pay their rent within a set period of time and allows for escalation if the rent is not received. If ever a tenant does not comply with a request to pay their rent, we will reach out to you to confirm whether you wish to proceed with escalation. If you give your consent, we will enlist the assistance of a licensed legal representatives to take this matter before the Landlord Tenant Board.

What happens when a tenant calls with an issue?

Some clients like to be involved, while others prefer to keep their distance. As we become familiar with you and your property, we will tailor our approach to meet your needs. In general, however, when a tenant has an issue, they will be instructed to come to us first. Every property we manage is assigned an Account Manager. The Account Manager for that property will be responsible for working closely with you, the client, and with the tenants. Our protocol is for tenants to go directly to their Account Manager with any questions, concerns, or maintenance items. The Account Manager can be reached by phone or e-mail. Depending on the nature of the tenant’s concern, the Account Manager will take whatever steps are necessary to ensure swift resolution.

What insurance should I carry? Can you insure my property for me?

We require that you have full insurance coverage, including liability and replacement insurance – we will not manage your property until we receive proof that it is properly insured. Unfortunately, we are unable to insure your property on your behalf. However, to make securing your rental insurance as easy a process as possible, we have partnered with our preferred brokerage in order to offer you competitively-priced, worry-free insurance on your unit. If you have your own insurance provider or someone else in mind, that’s fine too. However, we will require proof that your property is insured before we are able to rent it. We would be happy to put you in touch with an insurance agent and/or we encourage you to reach out to a qualified insurance provider to discuss this matter further.

What additional fees and charges (i.e., not included in my monthly management fee) might come up?

  • Scheduled maintenance charges, such as snow removal, lawn care, cleaning the eavestroughs.
  • Unexpected repair charges, such as an appliance breaking, toilet repair, or electrical work.
  • Inspection fees. While one, initial inspection is included in our standard fee, we also offer a variety of other inspections:
    • Annual/Fall Inspection
    • Spring Inspection
    • Tenant Move-In and Move-Out Inspections
    • Drive-by Inspection
    • Inspections for Vacant Properties
  • NR4 fees. If you are a non-resident and would like to make use of our non-resident services, you may be charged additional fees. For more detailed information about the services we offer our non-resident clients, contact us here.
  • Charges imposed by the City, such as utility redirection fees or fees relating to the collection of garbage.
  • Tenant Screening Fee. For a nominal fee of $300 + HST, you can make use of our professional tenant screening services.
  • Rental Fee. If you decide to rent your property through our Leasing Department, you will be charged a fee of one month’s rent + HST.
  • Legal fees. In the rare case that your tenants withhold rent or if you are called to the Landlord Tenant Board, you may need to pay legal fees, such as processing fees and legal representative fees.

Do you conduct regular inspections?

Yes. Depending on the type of property, we recommend at least one inspection per year, usually conducted in the fall. Conducting an annual inspection helps to protect your investment property from common risks and can help you nip unforeseen problems in the bud. Every year, we come across and address serious fire deficiencies and defective alarms, as well as less common problems, like un-authorized lock changes and illegal sublets.

How do you choose your sub-contractors?

It is important to us that our sub-contractors provide our clients with swift resolutions and consistently exceptional service. Our sub-contractors are carefully hand-picked based on factors that include: how much experience they have, the quality of the work they have done (as demonstrated by their portfolio and recommendations), external ratings and reviews, their ability to effectively handle a large portfolio, and their commitment to excellence. *Please note that we only work with licensed (where applicable) trades that have confirmed enrollment with WSIB and proof of adequate insurance coverage. We are happy to use your preferred suppliers while managing your property, but we will require proof that they are properly insured and registered with WSIB.

Do I need to be involved in the day-to-day management of my property?

No, our services are designed to handle all property management tasks, allowing you to be as hands-on or hands-off as you prefer.

Can I access my property's information and financial reports online?

Yes, we provide property owners with secure online portal to access all necessary information and reports.

What should I know if I reside outside of Canada and I am collecting rent on a Canadian property?

When you receive rental income from a Canadian investment property, the payor (your tenant(s) or property manager) is obligated to withhold non-resident tax at a rate of 25% of the gross rental income received. This policy is mandated and enforced by the CRA, and the tax collected must be received by the CRA by the 15th day of the month following the month rent is received. Our team can help manage this process for you and structure your remittances in such a way that you can remit 25% of the net proceeds, as opposed to remitting 25% of the gross proceeds.

What does it mean to be a non-resident of Canada (for tax purposes), and how do I determine my status?

If you live outside of Canada, you are deemed to be a non-resident. However, there are exceptions to this, and those exceptions are based on the number of ties you have to Canada.

To determine your status, we recommend following the instructions provided by the Canadian government: https://www.canada.ca/en/revenue-agency/services/tax/international-non-residents/information-been-moved/determining-your-residency-status.html

For more information about services we offer our non-resident clients, please contact us directly.

What is The Landlord & Tenant Board?

The Landlord and Tenant Board (LTB) was created by the Residential Tenancies Act (RTA) on January 31, 2007. The RTA gives residential landlords and tenants rights and responsibilities and sets out a process for enforcing them. The RTA also sets out the process for resolving non-profit housing co-operative (“co-op”) eviction disputes. Learn more about the LTB here.

Contact Us Today

Let us show you how owning a property can be a stress-free experience