Are you tired of dealing with difficult tenants?

We take every possible precaution to help ensure that you get a great tenant. Within our Leasing Department, we have experts whose roles have been designed solely to help screen tenants and process rental applications. Our team of experts requires tenants to substantiate claims about their finances and employment with clear-cut, professionally-sourced documentation. What this means is that tenant applicants are expected to be able to provide us with important documentation, such as information about their credit score and credit history, a letter from their employer, pay-stubs or bank statements that can corroborate their employer’s letter, government-issued ID, and a list of references. Our experts will then verify the legitimacy of these documents and, in all cases, call each reference directly.

Check out our tenant search and screening process here.

We collect rent from tenants and wire the net income to property owners in the first week of the following month.

In all cases, we carefully abide by the processes outlined by the Province of Ontario. Starting from our thorough financial screening and careful selection of your tenants, we do everything within our power to help ensure that your tenants will pay their rent in full and on time.

Our Accounting Department keeps careful track of tenant payments. Should your rent not be received within the first few days of the month, we will take immediate action.

In all cases where rent is not paid within the first few days of the month (unless the owner says otherwise), we will issue a form N4. This form compels tenants to pay their rent within a set period of time and allows for escalation if the rent is not received. If ever a tenant does not comply with a request to pay their rent, we will reach out to you to confirm whether you wish to proceed with escalation. If you give your consent, we will enlist the assistance of a licensed legal representatives to take this matter before the Landlord Tenant Board.

The Landlord and Tenant Board (LTB) was created by the Residential Tenancies Act (RTA) on January 31, 2007. The RTA gives residential landlords and tenants rights and responsibilities and sets out a process for enforcing them. The RTA also sets out the process for resolving non-profit housing co-operative (“co-op”) eviction disputes. Learn more about the LTB here.

Some clients like to be involved, while others prefer to keep their distance. As we become familiar with you and your property, we will tailor our approach to meet your needs. In general, however, when a tenant has an issue, they will be instructed to come to us first.

Every property we manage is assigned an Account Manager. The Account Manager for that property will be responsible for working closely with you, the client, and with the tenants.

Our protocol is for tenants to go directly to their Account Manager with any questions, concerns, or maintenance items. The Account Manager can be reached by phone or e-mail. Depending on the nature of the tenant’s concern, the Account Manager will take whatever steps are necessary to ensure swift resolution.

Once you’re ready to rent, we will start a dialogue with you to determine what your tenancy expectations are. Knowing what you’re looking for allows us to more effectively screen tenant applicants to find tenants whose expectations are in-line with your own.

If you are looking for a long-term tenancy, we can assure you that our Leasing Department is trained to help identify opportunities for a long-term rental and is happy to help facilitate the signing of a multiple-year lease. However, a long-term tenancy isn’t the right fit for every property owner.

Allowing for natural turnover provides investment property owners with an opportunity to increase rental prices beyond what would be allowed within an existing tenancy.

Yes. Depending on the type of property, we recommend at least one inspection per year, usually conducted in the fall.

Conducting an annual inspection helps to protect your investment property from common risks and can help you nip unforeseen problems in the bud.

Every year, we come across and address serious fire deficiencies and defective alarms, as well as less common problems, like un-authorized lock changes and illegal sublets.

When you receive rental income from a Canadian investment property, the payor (your tenant(s) or property manager) is obligated to withhold non-resident tax at a rate of 25% of the gross rental income received.

This policy is mandated and enforced by the CRA, and the tax collected must be received by the CRA by the 15th day of the month following the month rent is received.

Our team can help manage this process for you and structure your remittances in such a way that you can remit 25% of the net proceeds, as opposed to remitting 25% of the gross proceeds.

If you live outside of Canada, you are deemed to be a non-resident. However, there are exceptions to this, and those exceptions are based on the number of ties you have to Canada.

To determine your status, we recommend following the instructions provided by the Canadian government: https://www.canada.ca/en/revenue-agency/services/tax/international-non-residents/information-been-moved/determining-your-residency-status.html

For more information about services we offer our non-resident clients, please contact us directly.