We screen thousands of applicants every year. We know what to look for, where to look, and what questions to ask to separate fact from fiction.

We use a proven process, backed by 20 years' experience and a solid understanding of the legalities involved.

Our service

Our seven-step process

Our seven-step process is our tried-and-true method of screening and placing tenants. It is the product of 20 years of screening thousands of tenants, and involves the careful evaluation of every detail of an application. Our goal is much more than finding the most qualified tenant; it is finding the applicant most suitable for your home.

Marketing

The screening process starts when we begin marketing the unit. We paint as accurate a picture of the home and neighbourhood as possible, to set reasonable expectations and attract applicants who will be most suited to the home. This is to say nothing of narrowing our search from the get-go.

  • No embellishment of features and amenities (eg. using a fish-eye lens to exaggerate unit proportions)
  • Quick response to enquiries, and punctual showings
  • Our salaried rental agents look for tenants through a property management lens, looking for those they’d want to interact with going forward
 

Rental application

Receiving an initial rental application and obtaining its supporting documents establishes the basis by which we begin to assess an applicant’s suitability for your home. It gives us the information we need to begin identifying the most suitable tenants.

  • Provide applicants intuitive on-line applications and straightforward fillable pdf forms to complete
  • Guide applicants in providing the supporting documents that assist us in qualifying them

 

Finances

It goes without saying that a basic function of filtering applications is assessing an applicant’s ability to pay the rent! This starts with a credit check and income verification, which serve to validate what an applicant has told us. While both checks are standard procedure, they don’t tell the whole story. Declining an application out of hand due to low credit score, for example, could potentially be dismissing a perfectly suitable tenant who might have reasonable cause to have a low score.

  • Credit check
  • Income verification
  • Cash assets verification
  • Investment assets verification (ie. real estate or other investments)

 

Fit

The suitability of a tenant to a your home is a critical consideration. Painting a picture of an applicant by more than just numbers helps us to assess the fit. Will they be happy living there? Are they likely to get along with their new neighbours? What is their demeanour; do they seem cooperative and pleasant? Is their tenancy likely to last years, or just months?

  • Phone interview
  • Social media review

 

Fraud

This is where real protection for home owners happens. “Predator” tenants – professional tenants preying on unsuspecting landlords – will go to great lengths to conceal or obscure their identity and rental history. We go to even greater lengths to lift the veil and separate fact from fiction.

  • Employer references (including verifying the companies actually exist)
  • Contact two previous landlords (including land registry verification)
  • Internet search
  • Social media review

 

Owner Review

After we have filtered the pool of sub-par applicants and narrowed our search to a few candidates, we pick one, sometimes two, to be passed along for your review. The tenancy proceeds only with your approval; you have the final say as to who will live in their property. We outline our reasons for choosing a tenant, and affirm our expectation that the property will be satisfactorily “rented, collected, and quiet.”

  • Summary of references and background checks
  • Comprehensive tenant profile

 

Tenancy Setup

The tenant move-in signals a transition of the screening process from an analysis phase to one of observation, monitoring, and relationship-building. Our 22-page leasing document, created and refined by lawyers and paralegals, spells out the rights and responsibilities of tenant and landlord alike. Our move-in inspection establishes a baseline from which we assess the home’s condition from that point on. Establishing a relationship with the tenant early on strengthens communication and cooperation down the road, effectively extending the screening process for the life of the tenancy.

  • Leasing document
  • Move-in inspection & report (available through secure online portal at LandLord.net)

 
Contact LandLord
 

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